Research & Innovation

Research and Industry Insights

Explore our collection of research-based content, industry studies, and evidence-backed insights on AI, technology, and business transformation. We bridge the gap between academic research and practical application, making complex findings accessible and actionable.

Our research content includes analysis of emerging trends, industry reports, case study findings, and expert perspectives on technology adoption and innovation. Learn from data-driven insights that inform strategic decision-making.

Whether you’re exploring new technologies, validating approaches, or staying informed about industry developments, our research resources provide the depth and rigour needed to make confident decisions. We focus on translating research findings into practical business value.

What is Dynamics 365 Field Service?

Field Service is a core customer engagment application on the Dynamics 365 platform and, like the CRM itself, is fully customisable and extensible. Field Service helps streamline business operations by offering smart scheduling capabilities and much more.

Reports supported by AI & automation

Data compilation for reports created by experts is usually more time consuming than writing the valuable content. Using AI and no-code automation techniques, data collation and visualisation can be greatly streamlined, letting staff focus on the value.

Checklists make everything better - including responsible AI!

Building a checklist to cover the six key areas of responsible AI can drive better outcomes and returns for your business. Start with the list of areas as a discussion aid and grow your checklist with use.

Detecting defects with AI - a computer vision challenge

With the pace of output on machines ever increasing, quality control becomes a lot tougher. Using AI to detect defective products sooner can help scale your quality processes and avoid significant stops.

EU to recruit world-class AI researchers

While Europe is a global leader in academic research of human-centric artificial intelligence we lag behind when it comes to putting research into practice.

How can Digital Innovation Hubs support SMEs to adopt AI?

A workshop on “AI-standardisation landscape & the role of Digital Innovation Hubs (DHIs)” discussed the role hubs can play in supporting the uptake of AI among SMEs and how they can help technology frontrunners.

Artificial Intelligence growth in the EU

This article is part of an ongoing series - link no longer works sharing insights into the development of AI policy in Europe. In November last year we were appointed to the European DIGITAL SME Alliance focus group on Artificial Intelligence (AI), and as an 'AI intensive' SME, we provide feedback on the adoption of AI technologies in relation with the impact of EU initiatives on the topic.

Grow your business with Social Media Listening

Social media is an important medium for engaging with new and existing segments of your audience. While your social media efforts can help your audience connect with your product, you can be using social media listening to get deeper insights on them to drive operational efficiency and innovation. It's the marketing equivalent of business intelligence.

Boost operational efficiency with chatbots

Many businesses are facing a pressing need to tidy up their operations, cut costs, and increase productivity due to the global pandemic. One surprising tool that can help you streamline processes is a chatbot. Everyone knows how chatbots can enhance customer service, but there are many other areas where a chatbot can be applied. In this article we explore how chatbots can bring about operational efficiencies when used for internal processes such as supporting HR and company communications.

Building operational resilience in times of crisis

Operational resilience has always been a key factor in business success, but not enough businesses consider their ability to take stress in turbulent times until it is too late. Covid-19 has been a huge wake-up call for many, presenting uncertainty and disruption.