Gosmarter

Can I add my bot to social media accounts or other platforms?

You can add the bot to a whole myriad of platforms, just visit Azure Bot Service to see available connectors.

Logistics firm liberates staff with data automation

After FLS Logistics realised how much time their staff spent on spreadsheets and data, they had to find an alternative. They wanted a data warehouse and our fast-track services were the perfect solution for them so that they could have near real-time visibility without increasing IT headcount. They freed up more than 50% of staff’s time from laborious data entry!

Summer roundup

After a busy summer we’re taking some time to reflect on everything that’s gone on. From award nominations to webinars and events we’ve compiled a brief list of some of the things we’ve been involved in this summer.

What Is Artificial Intelligence Ai

Artificial Intelligence can be used to perform ‘cognitive’ tasks like recognising the content of an image or what things are important in text. For social listening we use AI to identify inappropriate images that fail content moderation standards and we use text analytics to identify negative sentiment to help identify unhappy customers.

What does the Social Listening tool do?

Social Media Listening includes a number of different areas, but two that are close to the hearts of all businesses are customer services, and reputation management. It’s important to respond quickly when someone’s experiencing an issue, or when content might be inappropriate for your brand.

What’s the difference between a “work or school account” and a “Microsoft account”?

A Microsoft account, also referred to as a personal account, provides authentication and authorization to Microsoft’s consumer services such as OneDrive and Office subscriptions. On the other hand, a work or school account is created by an organization using a business service that has Azure Active Directory as the authentication and authorization platform. The organisation authenticates your access to resources based on its business plans.

What if my Microsoft Azure subscription is associated with a “Microsoft account”?

If you have already signed in using a Microsoft account (MSA), you can add an alternate account to your subscription to allow you to sign in with your work account identity to the subscription, as well as to other subscription benefits like Azure and Azure DevOps. Read the Visual Studio subscription docs article about adding an alternate account for more information. Source

What do I need to get started with the Social Listening tool setup?

To be able to proceed with setting up the GoSmarter Social Listening tool, you need to:

How can I set up my Social Listening tool to work with multiple Twitter accounts?

When your Social Listening is first set up, you are asked to log in to your Twitter account to set up social listening and (optionally) Retweeting of positive mentions. If you want the ability to Retweet from different accounts that work with different search terms (for example, if you represent an agency handling multiple clients’ Twitter accounts) you can clone your Logic App and configure each Logic App to Retweet from a different account.

How do I listen for multiple search terms with my Social Listening tool?

Your Social Listening Twitter tool ’listens’ for Tweets that match a search term that you define. Your search term can be as simple as your business handle (in the format @yourhandle) or it can contain multiple terms linked together by and, or and not operators. You should limit your search to ten parameters.

Why do I need to setup stuff?

Because for the Chatbot to work on your website, the iframe we generate for you, will need to be added to your websites source code (HTML) and styled accordingly using CSS, and today websites are built in very many environments and have equally more variations of implementing the source code, that it would not be practical for us to create an exhaustive set of instructions for all possible scenarios, also any support we write today, would possibly be out of date by next week as many platforms used for websites are evolving constantly.

Can I style the Chatbot to match my websites theme?

Of course!, you can position the iframe where ever you want it by adding it to the appropriate place in your HTML and style it using CSS as you would any other HTML element.

Can I make changes to the QnA’s after setting up the Chatbot?

Yes, you have full control over your QnA data, just visit qnamaker.ai to make changes, you may need to sign in using your Azure login details, from the menu select My knowledge bases

What if I get stuck?

If you get stuck you can click on the Get Support button above the helper text or on the help link on the left side menu.

Can I test the bot before adding to my live website?

For sure. Just open the Bot Channels Registration from inside your GoSmarter-Chatbots Resource Group we created for you, and in the flow diagram below, select ‘Try out your bot in Web Chat’ or there is a link to instructions on using an emulator

Can you track the bots usage?

There is indeed, by visiting the Bot Channels Registration from inside the GoSmarter-Chatbots Resource Group we created for you

Nightingale HQ joins Microsoft Cloud Accelerator

We are delighted to announce that Nightingale HQ has been selected to be part of the Women in Cloud (WiC) Microsoft Accelerator 5.0. The 6 month programme has been designed to accelerate women-led tech businesses to co-build, co-market and co-sell with Microsoft.

Grow your business with Social Media Listening

Social media is an important medium for engaging with new and existing segments of your audience. While your social media efforts can help your audience connect with your product, you can be using social media listening to get deeper insights on them to drive operational efficiency and innovation. It's the marketing equivalent of business intelligence.

Boost operational efficiency with chatbots

Many businesses are facing a pressing need to tidy up their operations, cut costs, and increase productivity due to the global pandemic. One surprising tool that can help you streamline processes is a chatbot. Everyone knows how chatbots can enhance customer service, but there are many other areas where a chatbot can be applied. In this article we explore how chatbots can bring about operational efficiencies when used for internal processes such as supporting HR and company communications.

Social listening for small businesses

Our latest webinar was on social listening. Social listening is monitoring social media for feedback, mentions, or relevant chatter to gain insight or act. The price tag on this capability is at least $150 per month putting it outside the budget of a small business. With #GoSmarter, we're introducing a practically free and highly extendable option for small businesses.

Automation: The fundamentals

GoSmarter is an AI-powered tools and training support toolkit to help businesses optimise digital operations, saving precious time and helping increase productivity.