Chatbots

Can I add my bot to social media accounts or other platforms?

You can add the bot to a whole myriad of platforms, just visit Azure Bot Service to see available connectors.

Frequently Asked Questions (FAQs) Chatbot

An FAQ Chatbot is an easy way to help visitors, customers, or even staff get rapid access to information. Based on the format of question and answers, the chatbot will use AI to identify the most appropriate answer to whatever the user types in. The system also learns over time and you can keep question and answers up to date and growing.

Chatbots explained

Chatbots are computer programmes that provide a (primarily) text-based interface to help people access information or perform tasks. Chatbot conversations can help you improve customer service whilst reducing demand on staff. They can process text using natural language processing and build a conversational workflow to support a intuitive interaction with people.

Why do I need to setup stuff?

Because for the Chatbot to work on your website, the iframe we generate for you, will need to be added to your websites source code (HTML) and styled accordingly using CSS, and today websites are built in very many environments and have equally more variations of implementing the source code, that it would not be practical for us to create an exhaustive set of instructions for all possible scenarios, also any support we write today, would possibly be out of date by next week as many platforms used for websites are evolving constantly.

Can I style the Chatbot to match my websites theme?

Of course!, you can position the iframe where ever you want it by adding it to the appropriate place in your HTML and style it using CSS as you would any other HTML element.

Can I make changes to the QnA’s after setting up the Chatbot?

Yes, you have full control over your QnA data, just visit qnamaker.ai to make changes, you may need to sign in using your Azure login details, from the menu select My knowledge bases

What if I get stuck?

If you get stuck you can click on the Get Support button above the helper text or on the help link on the left side menu.

Can I test the bot before adding to my live website?

For sure. Just open the Bot Channels Registration from inside your GoSmarter-Chatbots Resource Group we created for you, and in the flow diagram below, select ‘Try out your bot in Web Chat’ or there is a link to instructions on using an emulator

Can you track the bots usage?

There is indeed, by visiting the Bot Channels Registration from inside the GoSmarter-Chatbots Resource Group we created for you

Boost operational efficiency with chatbots

Many businesses are facing a pressing need to tidy up their operations, cut costs, and increase productivity due to the global pandemic. One surprising tool that can help you streamline processes is a chatbot. Everyone knows how chatbots can enhance customer service, but there are many other areas where a chatbot can be applied. In this article we explore how chatbots can bring about operational efficiencies when used for internal processes such as supporting HR and company communications.

Customer service automation with an easy FAQ Chatbot

As part of our #GoSmarter webinar series, Mia Hatton, Data Science Apprentice for Nightingale HQ and founder of a small business, talks to us about the wonders that an FAQ Chatbot can do for business, approaching the topic from both points of view. Our GoSmarter project is aimed at SMEs to help them bounce back from the effects of COVID-19 by providing them with the 6 tools to get them automating and saving time.

Four tips for introducing an FAQ chatbot

Getting your own chatbot up and running is not as tricky as you may think. In fact there are many no-code options available and you can be setup in minutes. We have put together a list of tips to consider before you jump in on augmenting your customer service.

Bigger, better sales with AI

Automation and Artificial Intelligence can support the sales team to make bigger, better sales. AI in sales and marketing can be particularly valuable. In this #GoSmarter webinar Steph Locke, CEO of Nightingale HQ takes a look at automation tools in a B2B context and how easy they are to adopt.

5.6million UK SMEs - listen up and automate!

This week on AIFightsBack, Steph Locke, CEO of Nightingale HQ, talked about the new GoSmarter automation toolbox, funded by Innovate UK and free for SMEs to use.

Augmenting Customer Services with Chatbots

Last week we kicked off our AIFightsBack series to help businesses understand how AI can be used to support a safe and productive business during COVD-19 and beyond. The slides and video are now available.

Add an FAQ bot to your Facebook page with Chatfuel

If your business has a Facebook page, and you and your staff often find yourselves answering the same questions repeatedly via Messenger, you can take ten minutes out of your day to save hours of time in the future. Score a quick-win with AI by building your first FAQ bot with Chatfuel.

How to score your first AI quick wins: FAQ chatbots

AIFightsBack webinar Augmenting Customer Service with Chatbots 16 April at 15.00 is now over. Check out our video and slide here