Knowledgebase

What if my Microsoft Azure subscription is associated with a “Microsoft account”?

If you have already signed in using a Microsoft account (MSA), you can add an alternate account to your subscription to allow you to sign in with your work account identity to the subscription, as well as to other subscription benefits like Azure and Azure DevOps. Read the Visual Studio subscription docs article about adding an alternate account for more information. Source

What do I need to get started with the Social Listening tool setup?

To be able to proceed with setting up the GoSmarter Social Listening tool, you need to:

How can I set up my Social Listening tool to work with multiple Twitter accounts?

When your Social Listening is first set up, you are asked to log in to your Twitter account to set up social listening and (optionally) Retweeting of positive mentions. If you want the ability to Retweet from different accounts that work with different search terms (for example, if you represent an agency handling multiple clients’ Twitter accounts) you can clone your Logic App and configure each Logic App to Retweet from a different account.

How do I listen for multiple search terms with my Social Listening tool?

Your Social Listening Twitter tool ’listens’ for Tweets that match a search term that you define. Your search term can be as simple as your business handle (in the format @yourhandle) or it can contain multiple terms linked together by and, or and not operators. You should limit your search to ten parameters.

How do I create a subscription in Azure?

During set-up of your Social Listening tool you will be asked to select an existing Azure subscription for your tool. If you do not already have a Subscription in your Azure account, go to the Azure portal, log in, and follow the steps below. If you don’t already have an Azure Account, follow the steps in this guide.

How do I get started if I don’t have an Azure account already?

If you already have an Azure account, you can get started with the GoSmarter tools immediately by signing into Azure with your work account. If you do not, there are two ways to get an Azure account set up ready for your GoSmarter tools.

Why do I need to setup stuff?

Because for the Chatbot to work on your website, the iframe we generate for you, will need to be added to your websites source code (HTML) and styled accordingly using CSS, and today websites are built in very many environments and have equally more variations of implementing the source code, that it would not be practical for us to create an exhaustive set of instructions for all possible scenarios, also any support we write today, would possibly be out of date by next week as many platforms used for websites are evolving constantly.