Knowledgebase

Can I add my bot to social media accounts or other platforms?

You can add the bot to a whole myriad of platforms, just visit Azure Bot Service to see available connectors.

Getting Started With Microsoft

Get started with the Microsoft cloud technologies, we use as part of our GoSmarter toolbox. these products all offer substantial benefits in themselves so one of the benfits of GoSmarter is helping you use the cloud more effectively.

How do I know I can trust Nightingale HQ?

Nightingale HQ takes your data and your privacy very seriously and always operate within compliance of the GDPR. For more details on how we collect and store data, please refer to our full Privacy Policy.

Sales AI

Spend more time closing deals and building valuable relationships with intelligent sales tools based on Dynamics 365. This tool helps you to identify patterns in your customer data and predict needs that cannot be easily detected by human capabilities alone.

Supplier Management

Reduce the effort of creating and maintaining your supplier relationships with a digital supply chain management tool based in Dynamics 365. Move beyond multiple spreadsheets, paper forms, and complex processes to a single no-code solution that you, your suppliers, and your staff will love.

Invoice Processing

Take back control of processing invoices with automatic flows that increase accuracy and save time.

Frequently Asked Questions (FAQs) Chatbot

An FAQ Chatbot is an easy way to help visitors, customers, or even staff get rapid access to information. Based on the format of question and answers, the chatbot will use AI to identify the most appropriate answer to whatever the user types in. The system also learns over time and you can keep question and answers up to date and growing.

Social Media Listening

Use the Social Media Listening tool to analyse Twitter feeds for positive, negative, and inappropriate content and handle it just the way you want to optimise your marketing and customer services.

How do I add custom filter words to my Social Listening tool?

Your social listening tool uses plug-and-play AI from Microsoft Azure to measure the sentiment of Tweets mentioning your brand, and alerts you when the sentiment is negative. However, you may wish to include custom ’negative words’, for example if you are listening for Tweets in a language not supported by Azure’s Text Analytics.

Can I add an approval step instead of automatically Retweeting positive Tweets?

Your Social Listening tool includes a Retweet feature that automatically Retweets Tweets that match your search term and are found to have ‘positive’ sentiment. By following the steps below, you can add an approval process to this step, allowing you to send an email to yourself asking you to confirm the Retweet action.