GoSmarter.ai Implementation Project Plan

Purpose & Audience

This implementation project plan is a roadmap document aimed at project managers or champion users at customer organisations (e.g., digital transformation leads or IT/operations managers responsible for deploying GoSmarter company-wide). Its purpose is to guide the rollout of GoSmarter in a structured way, increasing the likelihood of success by addressing upfront planning, resource allocation, change management, and timeline.

In essence, this is a customer success playbook for launching GoSmarter across a metals manufacturing business. It covers what needs to happen in the first few weeks or months, from kickoff to full adoption. A well-defined plan is crucial in manufacturing environments to avoid disruptions – it helps coordinate tasks like data migration from legacy systems, integration with existing processes, and staff training.

This document defines success criteria (KPIs like reduction in manual entry, percentage of processes using GoSmarter, scrap reduction rates, etc.) so the company can measure ROI post-implementation.

Implementation Strategy

The implementation plan is structured in phases or steps, following best practices for SaaS deployment. We incorporate seven critical steps commonly recommended for SaaS rollout:

1. Assign an implementation owner
2. Define goals and scope
3. Plan rollout & training
4. Leverage vendor support
5. Migrate data
6. Integrate with other systems
7. Drive feature adoption

Each phase of the plan is presented clearly with its objectives, tasks, responsible parties, and timeframe. The tone is action-oriented and reassuring – providing practical tips to minimise risk (e.g., test with a pilot group first, back up data) and highlighting GoSmarter’s “zero-disruption” approach (no heavy downtime or long maintenance windows needed, given its cloud SaaS nature).

1. Project Kickoff & Vision Alignment

Objective

Establish the project’s foundation. Ensure all stakeholders understand why the company is implementing GoSmarter and what success looks like.

Key Activities

1.1 Appoint the Implementation Owner/Project Lead

• Designate someone responsible for managing the rollout (often from IT or operations)
• Define roles of the core team:
  • Sponsor from management
  • Champions in each department
  • IT/technical lead
  • End-user representatives

1.2 Conduct a Kickoff Meeting

Schedule a kickoff meeting with GoSmarter’s customer success manager (if available) and your internal team. In this meeting:

Review Current Pain Points:

• Excessive manual paperwork
• Data scattered in PDFs and spreadsheets
• Time-consuming certificate processing
• Inefficient production planning
• Lack of traceability and compliance visibility

Articulate the Vision and Goals:

• Automate certificate processing
• Centralize inventory data
• Reduce scrap by X%
• Save Y hours per week
• Improve compliance traceability
• Support carbon reduction goals

Define Scope:

• Which sites or departments will use GoSmarter first?
• Which GoSmarter modules are in scope for phase 1? (e.g., Inventory and Certificates first, then Production Planning)
• Clarify anything out of scope to avoid scope creep

1.3 Create Project Charter

Outcome of this step: A written Project Charter or summary listing:

• Team members and their roles
• Timeline overview
• Success metrics and KPIs
• Commitments and expectations
• Business outcomes (efficiency, carbon reduction, etc.)

Everyone should be aligned on expectations and enthusiastic about the benefits.

2. Define Success Metrics & Implementation Goals

Objective

Determine how you will measure the success of GoSmarter’s implementation and set clear targets.

Key Activities

2.1 Identify Key Performance Indicators (KPIs)

Operational Efficiency Metrics:

• Time to generate production plan: Target reduced from 2 hours to 10 minutes
• Certificate processing throughput: Target to double the number of certificates processed per week
• Hours saved on paperwork: Track weekly time savings
• Scrap rate reduction: Target to cut scrap in half after 3 months (GoSmarter’s planning can reduce scrap by 50%)

Adoption Metrics:

• Order coverage: “By end of Month 1, 80% of our active orders are planned through GoSmarter”
• User engagement: “By Month 2, all five plant supervisors are using GoSmarter daily for inventory checks”
• Data quality: “100% of mill certificates digitized and searchable within 6 weeks”

Business Impact Metrics:

• ROI calculation: Cost savings vs. subscription cost
• Compliance improvements: Reduction in audit preparation time
• Carbon footprint: Track emissions reduction through optimised cutting plans

2.2 Set Utilisation Goals

Define milestones at 1 month, 3 months, and 6 months where these metrics should be evaluated:

• Month 1: Pilot group fully onboarded, core features in daily use
• Month 3: Company-wide rollout complete, 80%+ adoption rate
• Month 6: Advanced features adopted, measurable ROI achieved

2.3 Determine Scope Boundaries

Note if any processes will not move to GoSmarter immediately:

• Perhaps the company will continue using its ERP for final invoicing but use GoSmarter for production planning
• Clarify these interfaces to manage expectations
• Document integration points and manual handoff processes

2.4 Documentation

Document these goals in the implementation plan. This ensures everyone knows what “success” is – important for motivation and post-implementation review.

3. Rollout Strategy & Timeline

Objective

Plan how GoSmarter will be rolled out to the organisation, in what sequence, and who needs training when. A phased rollout minimises disruption.

Key Activities

3.1 Determine Deployment Phases

Recommended Phased Approach:

Phase 1: Pilot Implementation (Weeks 1-4)

• Implement Inventory & Mill Certificates in one production site
• Select a representative pilot group (5-10 users)
• Focus on core functionality
• Gather feedback and refine processes

Phase 2: Module Expansion (Weeks 5-8)

• Expand to Scrap Tracking and Production Planning in pilot site
• Add more users from the same site
• Test integration workflows
• Document best practices learned

Phase 3: Company-Wide Rollout (Weeks 9-12)

• Roll out to additional sites or departments
• Deploy to quality/compliance team
• Full feature set available
• Monitor adoption and support needs

3.2 Create Implementation Timeline

Sample Timeline:

(Note: Actual timing will depend on company size and readiness. The key is sequencing steps to handle one area at a time and avoid chaos.)

3.3 Plan the Training Program

Training Delivery Methods:

• Live training sessions: In-person or via video conference
• Written documentation: For self-paced learning
• Guided on-screen tours: Interactive walkthroughs in the app
• Quick reference guides: Printable cheat sheets for each role

Training Schedule Example:

• Week 2: 2-hour training workshop for pilot users on GoSmarter’s core features
• Week 4: 1-hour refresher session and Q&A
• Week 9: Department-specific training sessions (operations, production, quality)
• Week 10: Advanced features training for power users

Training Content:

• Process-specific guides tailored to user roles
• Onboarding guide for new users
• Video demonstrations of common workflows
• FAQ document addressing anticipated questions

Training Leaders:

• Internal champion with support from GoSmarter’s team
• Department supervisors for role-specific training
• IT team for technical/integration topics

3.4 Stagger the Rollout

Introduce GoSmarter to different groups sequentially:

• Week 3: Operations team (handles inventory and ordering)
• Week 5: Shop floor supervisors (production planning tool)
• Week 7: Quality/compliance team (certificate management)
• Week 9: Management/reporting users (analytics and dashboards)

This approach prevents overload and lets early adopters mentor others.

3.5 Plan Internal Communications

Communication Strategy:

• Pre-launch announcement: Email from leadership explaining the change and benefits
• Weekly updates during rollout: “This week we digitised 300 certs and saved 10 hours of manual work!”
• Success stories: Highlight early wins and positive user feedback
• Support information: Clear instructions on how to get help
• Change management messaging: Address “what’s in it for me” to preempt resistance

Key Messages:

• Why we’re making this change (current pain points)
• What benefits users will experience
• How the transition will be supported
• Timeline and what to expect when
• How to access training and support

Output

A detailed timeline with milestones for each phase, ensuring clear accountability and manageable pacing.

4. Leverage Vendor Support

Objective

Make the most of any assistance offered by Nightingale HQ (the provider of GoSmarter) to ensure a smooth implementation.

Key Activities

4.1 Identify Areas for Vendor Assistance

Common Vendor Support Areas:

• Data migration: Bulk conversion of mill cert PDFs through their AI
• Training: Expert-led webinars for your staff
• Custom integrations: API setup and configuration
• Best practices consultation: Implementation strategy review
• Technical troubleshooting: Resolution of complex issues

4.2 Schedule Sessions with GoSmarter Experts

Recommended Consultations:

• Week 1: Kickoff meeting and implementation planning review
• Week 2: Integration consultation (if needed)
• Week 3: Feature configuration review
• Week 4: Training webinar for pilot users
• Week 8: Mid-implementation check-in
• Week 12: Post-rollout review and optimization

4.3 Clarify Support Channels and SLAs

Document Support Details:

• Contact methods: Email, chat, phone
• Support hours: Business hours and time zones
• Response time SLAs: Expected turnaround for different severity levels
• Escalation procedures: How to escalate urgent issues
• Customer success manager: Dedicated contact if available
• Documentation resources: Knowledge base, user guides, API docs

Example Support Structure:

• Email support: support@gosmarter.ai
• Chat support (Coming soon): Available during UK business hours
• Response guarantee: 24 hours for standard issues, 4 hours for critical
• Dedicated CSM: Available for enterprise customers

4.4 Ensure Secure Data Sharing

Security Considerations:

• Review and sign NDA if handling sensitive data before the implementation
• Confirm data handling compliance (GDPR, industry standards) and security
• Document what data will be shared with vendor
• Ensure access is properly provisioned and revoked post-implementation

5. Data Migration & Preparation

Objective

Get all necessary data into GoSmarter safely and accurately, forming the foundation for using the platform.

Key Activities

5.1 Inventory Data Import

Preparation Steps:

1. Gather master inventory list from current system (ERP or spreadsheets)

2. Clean the data:

   • Remove duplicates
   • Ensure consistent material IDs
   • Verify descriptions are accurate
   • Standardise units of measure
   • Validate pricing information

3. Follow GoSmarter’s import process:

   • Review import template format
   • Map your data fields to GoSmarter fields
   • Perform test import with sample data
   • Validate imported data matches expectations
   • Execute full import
   • Verify post-upload data integrity

5.2 Orders/Projects Data Import

Preparation Steps:

1. Gather master order list from current system (ERP or spreadsheets)

2. Clean the data:

   • Remove duplicates
   • Ensure consistent customer IDs
   • Standardise units of measure
   • Validate pricing information

3. Follow GoSmarter’s import process:

   • Review import template format
   • Map your data fields to GoSmarter fields
   • Perform test import with sample data
   • Validate imported data matches expectations
   • Execute full import
   • Verify post-upload data integrity

5.3 Mill Certificates Archive

Ensure GoSmarter supports your certificate formats. GoSmarter builds custom parsers for each supplier to ensure you get the most accurate data extraction. Check our list of supported suppliers and give us samples from any suppliers not listed.

Certificate Migration Strategy:

Decision Point: Determine scope of historical certificate upload

• Option A: Upload all historical certificates (comprehensive but time-intensive)
• Option B: Upload representative batch for training (faster, focused on recent data)
• Option C: Only process new certificates going forward (minimal migration)

Recommended Approach:

• Upload last 6-12 months of certificates to populate system
• This provides useful historical data for traceability
• Allows staff training with real-world examples
• Balances comprehensiveness with time investment

Process:

1. Collect certificates from email archives, network drives, or filing cabinets
2. Organise by date, material type, or supplier
3. Use GoSmarter’s AI-powered certificate processing
4. Verify extracted data accuracy through spot-checks
5. Address any extraction errors or ambiguous data

5.4 Scrap/Rework Data

Baseline Data Collection:

• Gather historical scrap rates (last quarter or year)
• Document current offcut management practices
• Calculate current material utilisation percentage
• Track rework instances and causes

Purpose: Establish baseline for measuring improvement after GoSmarter implementation

5.5 Data Mapping & Validation

For migrations from another system:

• Field mapping exercise: Ensure data maps correctly

  • Material heat numbers → GoSmarter certificate fields
  • Product codes → GoSmarter inventory IDs
  • Supplier names → Standardised vendor list
  • Units of measure → Consistent measurement system

• Test and validate:

  • Small test import first
  • Verify all critical fields populated correctly
  • Check for data truncation or formatting issues
  • Confirm relationships between data entities

5.6 Address Data Security & Backup

Security Measures:

• Pre-migration backup: Create complete backup of current system data
• Cloud security verification: Confirm GoSmarter’s security infrastructure
  • Data encryption (in transit and at rest)
  • Access controls and authentication
  • Compliance certifications that are required to process your data, based on your own regulatory environment
• Access management: Limit who can view/edit sensitive data during migration
• Audit trail: Document what was migrated, when, and by whom

Reassurance: GoSmarter runs on secure cloud infrastructure with enterprise-grade encryption and access controls, ensuring your manufacturing data is protected.

Output

GoSmarter environment populated with real data – inventory items, live orders, initial certificates – ready for users to work with. This sets the stage so users log into a system that reflects their business, making training more realistic and impactful.

6. Integration with Existing Systems (if needed)

Objective

Connect GoSmarter with other tools in the company’s tech stack to ensure a seamless workflow (optional, depending on the company’s needs).

Key Activities

6.1 Identify Integration Points

Common Integration Scenarios:

ERP/MRP Systems:

• Order flow: ERP → GoSmarter (production planning)
• Inventory sync: GoSmarter ↔ ERP (material tracking)
• Completion data: GoSmarter → ERP (production actuals)

Quality Management Systems:

• Certificate data export to QMS
• Compliance reporting integration
• Non-conformance tracking

Financial Systems:

• Material usage for cost accounting
• Scrap value calculations
• Job costing data

Other Systems:

• CAD/CAM systems (cutting plans)
• Warehouse management (inventory locations)
• Customer portals (order status)

6.2 Develop or Configure Integrations

Integration Methods:

API Integration:

• Review GoSmarter API documentation
• Develop or configure API calls
• Set up authentication and security
• Implement error handling and logging

File-Based Integration:

• CSV/Excel export/import
• Scheduled batch transfers
• File format mapping
• Automated file pickup/delivery

Manual Integration:

• Interim process for low-volume data
• Weekly or daily manual syncs
• Clear procedures documented

Example Implementation:

• Schedule IT team to script a daily export of new inventory receipts from ERP to GoSmarter
• Set up automated import of cutting plans from GoSmarter to CAD system
• Configure weekly export of scrap data to accounting system

6.3 Test Integrations

Testing Protocol:

1. Unit testing: Test each integration point individually
2. Integration testing: Test end-to-end workflows
3. Data validation: Verify data accuracy and completeness
4. Error handling: Test failure scenarios and recovery
5. Performance testing: Ensure adequate speed and reliability

Example Test Scenario:

• Create a new order in the ERP
• Verify it appears in GoSmarter (or can be imported without issue)
• Generate a cutting plan in GoSmarter
• Confirm the plan can be fed back to production systems if needed
• Validate all data fields are correctly transferred

Allow time for:

• Troubleshooting data mismatches
• Resolving technical glitches
• Refining mapping rules
• User acceptance testing

6.4 Phased Integration Approach

Integration Prioritisation:

Phase 1 (Initial Rollout):

• Minimal or no integrations
• Manual data exchange if needed
• Focus on standalone GoSmarter adoption
• Prove value before adding complexity

Phase 2 (Post-Adoption):

• Implement highest-value integrations
• Start with read-only integrations (safer)
• Add write-back capabilities once proven
• Expand to nice-to-have integrations

Benefits of Phased Approach:

• Show quick results without integration delays
• Learn system before adding integration complexity
• Reduce risk of implementation failure
• Allow time to secure integration resources

Key Principle: Since GoSmarter is meant to be zero-disruption and can run standalone, only integrate if it truly adds value. Keep the initial implementation lean to demonstrate results quickly, then expand.

Output

If chosen, key systems are talking to each other, reducing double data entry. If integrations are not done in initial rollout, the plan documents how data will be managed manually in the interim.

7. Adoption, Monitoring, and Ongoing Optimisation

Objective

Ensure that after GoSmarter is rolled out, users actually use it as intended and the company realises the projected benefits. Also set up a feedback loop for continuous improvement.

Key Activities

7.1 User Adoption Tracking

Monitoring Methods:

• Activity metrics: Certificates processed, plans generated, inventory transactions
• Feature utilisation: Which features are used most/least

Identify Adoption Gaps:

• Departments or users with low adoption rates
• Reach out to understand barriers or issues
• Provide additional training or support
• Address any technical or workflow obstacles

7.2 Feature Phasing Strategy

Progressive Feature Introduction:

Weeks 1-4 (Core Features):

• Digital certificate management
• Basic inventory tracking
• Simple production planning
• User gets comfortable with fundamentals

Weeks 5-8 (Intermediate Features):

• Advanced search and filtering
• Scrap tracking and reporting
• Multi-site inventory management
• Custom reports

Weeks 9+ (Advanced Features):

• Cutting plan optimiser (if applicable)
• Process automation features
• Integration capabilities

Rationale: Gradual expansion prevents overwhelm and builds user confidence. Master basics before introducing advanced functionality.

7.3 Gather Feedback

Feedback Collection Methods:

Formal Check-ins:

• End of Month 1: Structured feedback session
• End of Month 3: Mid-implementation review
• End of Month 6: Comprehensive evaluation

Continuous Feedback:

• In-app feedback mechanism
• Regular champion meetings
• Help desk ticket analysis
• User surveys (quarterly)

Key Questions to Ask:

• What features do you use most? Why?
• What features are you not using? Why?
• What difficulties have you encountered?
• What additional training would help?
• What would make the system more useful?
• What processes have improved? How much?

Feedback Response:

• Document all feedback systematically
• Prioritise issues by impact and frequency
• Create action plans for significant concerns
• Communicate back to users what’s being addressed
• Request GoSmarter product improvements if needed

Example Action: “Someone finds the interface for scrap logging confusing – note this, provide additional guidance, ask GoSmarter for improvements. Continuous feedback helps tailor the tool to shop floor reality and increases user buy-in (they feel heard).”

7.4 Celebrate Quick Wins

Recognition Strategy:

Communicate Milestones:

• “In the first month, we processed 100% of mill certs through GoSmarter, saving an estimated 20 hours of data entry. Great job!”
• “Production planning time reduced from 2 hours to 15 minutes!”
• “Zero compliance issues in recent audit thanks to complete certificate traceability”

Recognition Activities:

• Email announcements of achievements
• Team meetings highlighting success stories
• Recognition for champion users who helped others
• Share before/after metrics showing improvement

Build Success Stories:

• Document specific examples of impact
• Capture user testimonials
• Create case studies for internal use
• Use success stories to motivate broader adoption

Positive Reinforcement: This encourages ongoing use and builds internal momentum for the change initiative.

7.5 Support & Maintenance Plan

Ongoing Support Structure:

Internal Support:

• Champions: Designated power users in each department
• Help desk: Internal contact for first-line support
• Documentation: Keep user guides updated as processes evolve
• Training: Onboarding for new employees

Vendor Support:

• Technical issues: Direct to GoSmarter support
• Feature requests: Channel through customer success manager
• Updates: Monitor GoSmarter release notes for new features
• Best practices: Participate in user community or webinars

Maintenance Activities:

• Data quality: Regular audits of data accuracy
• User management: Add/remove users as staff changes
• Configuration updates: Adjust settings as business needs evolve
• Performance monitoring: Track system performance and responsiveness

Key Advantage: GoSmarter is cloud-based and updates automatically (no heavy maintenance needed from IT). Internal admins should stay aware of new features by:

• Subscribing to GoSmarter’s change log or newsletter
• Checking the guides/documentation site for “What’s New”
• Attending vendor webinars on new capabilities
• Participating in user groups or forums

7.6 Post-Implementation Review

Timing: 3-6 months after full rollout

Review Components:

1. Metrics Assessment:

• Compare actual results vs. targets set in Phase 2
• Document all quantitative improvements:
  • Scrap reduction percentage
  • Time savings (hours per week)
  • Production planning speed improvement
  • Certificate processing throughput increase
  • Compliance documentation time reduction

2. ROI Analysis:

• Calculate total cost (subscription + implementation time)
• Calculate total benefits (time savings × hourly rate, material savings, efficiency gains)
• Determine payback period and ongoing ROI

3. User Satisfaction:

• Survey user satisfaction scores
• Assess ease of use ratings
• Evaluate training effectiveness
• Measure support satisfaction

4. Process Improvements:

• Document workflow changes
• Identify best practices developed
• Note process standardisation achieved
• Recognise efficiency gains

5. Lessons Learned:

• What went well?
• What could have been done better?
• What would we do differently next time?
• What unexpected benefits were realised?
• What challenges were encountered and how were they resolved?

6. Next Steps:

• For targets met: Plan to leverage success (expand features, add more users)
• For targets not met: Identify why and adjust processes:
  • Additional training needed?
  • Process refinement required?
  • Integration gaps to address?
  • Change management interventions needed?

Output: Comprehensive post-implementation report documenting the journey, results, and future recommendations.

Key Message: Implementation isn’t a one-time event but an ongoing journey – much like continuous improvement in manufacturing. Regular review and adjustment ensure you maximise the value of your GoSmarter investment.

8. Appendix

8.21Risk Log

A proactive risk assessment and mitigation plan:

8.2 Change Management Best Practices

Do’s:

• ✓ Involve end-users early in the process
• ✓ Communicate benefits clearly and frequently
• ✓ Provide comprehensive training in multiple formats
• ✓ Celebrate early wins and successes
• ✓ Listen to feedback and act on it
• ✓ Support users through the transition with available help
• ✓ Start with pilot groups to prove value
• ✓ Have executive sponsorship and visible support
• ✓ Be patient – adoption takes time

Don’ts:

• ✗ Drop the new tool on users without explanation
• ✗ Ignore user concerns or resistance
• ✗ Provide inadequate training or support
• ✗ Rush the rollout without proper preparation
• ✗ Assume everyone will embrace change immediately
• ✗ Forget to communicate progress and wins
• ✗ Leave users to figure it out on their own
• ✗ Implement everything at once without phasing
• ✗ Declare victory at go-live – adoption is ongoing

Change Management Principles for Manufacturing:

1. Respect existing processes: Understand why things are done the current way before changing them
2. Show don’t tell: Demonstrate concrete time/cost savings rather than just promising them
3. Shop floor input: Get input from people who actually do the work daily
4. Make it easy: The new way should be easier than the old way, not harder
5. Support is critical: Users need to know help is available when they need it
6. Cultural sensitivity: Acknowledge that change is hard, especially for long-tenured staff
7. Management alignment: Supervisors and managers must model and reinforce the new behaviors

8.3 Sample Communication Templates

Pre-Launch Announcement Email

Subject: Introducing GoSmarter – A New Tool to Make Our Work Easier

Dear Team,

I’m excited to announce that we will be implementing GoSmarter, a new cloud-based platform designed to streamline our manufacturing operations.

Why are we doing this? Currently, we spend too much time on manual paperwork, searching for certificates, and managing data across multiple spreadsheets. GoSmarter will help us:

• Automate certificate processing and management
• Centralise our inventory data
• Optimise production planning to reduce scrap
• Save time on administrative tasks
• Improve our compliance and traceability

What does this mean for you? Over the next [X] weeks, we’ll be rolling out GoSmarter in phases. [Department/Team] will be our pilot group, starting [date]. You’ll receive training and support to help you get comfortable with the new system.

Timeline:

• [Date]: Pilot group begins
• [Date]: Company-wide training starts
• [Date]: Full rollout complete

Training and Support: We’re committed to making this transition smooth. You’ll have access to:

• Live training sessions
• Video tutorials
• Quick reference guides
• Champion users in your department for help

Questions? Contact [Implementation Owner] at [email/phone]

We’re confident that GoSmarter will make your work easier and help us operate more efficiently. Thank you for your support of this important initiative.

[Executive Sponsor Name] [Title]

Weekly Progress Update Template

Subject: GoSmarter Implementation Update – Week [X]

This Week’s Highlights:

• [Number] mill certificates processed through GoSmarter
• [Number] cutting plans generated
• [X hours] of manual work saved
• [Number] new users trained

Key Accomplishments:

• [Specific achievement 1]
• [Specific achievement 2]
• [Specific achievement 3]

User Feedback: “[Positive quote from user]” – [Name, Role]

Next Week:

• [Planned activities for next week]
• [Training sessions scheduled]
• [Milestones to achieve]

Need Help? Contact your department champion or [support email]

Thank you for your continued support!

[Implementation Owner]

Success Story Template

Subject: Success Story: How [Department] Saved [X] Hours with GoSmarter

The Challenge: [Describe the problem they were facing]

The Solution: [Describe how they used GoSmarter to address it]

The Results:

• Time saved: [X hours per week]
• Process improvement: [Specific metric]
• User feedback: “[Quote]”

What We Learned: [Key takeaways or best practices]

Congratulations to [Team/Individual] for this great success!

Conclusion

By following this implementation plan, a metals manufacturer can systematically adopt GoSmarter, mitigate common challenges (like employee resistance or data integration issues), and track the impact on their business. The structured approach aligns with SaaS best practices and is tailored to the manufacturing context for minimal disruption and maximum uptake.

Key Success Factors:

1. Strong executive sponsorship and visible support
2. Clear goals and measurable success metrics
3. Comprehensive training and change management
4. Phased rollout with pilot validation
5. Continuous feedback and improvement
6. Celebration of wins to build momentum
7. Patience and persistence through adoption curve

Remember: Implementation is not just a technical project – it’s a change management initiative. Success requires attention to people, processes, and technology in equal measure.

Ready to get started? Use this plan as your roadmap, adapt it to your specific context, and embark on your GoSmarter journey with confidence. The result will be a more efficient, data-driven, and competitive manufacturing operation.

For questions or support with your GoSmarter implementation, contact your Customer Success Manager or visit the GoSmarter support portal.

Document Version: 1.0
Last Updated: January 2026
Owner: GoSmarter Customer Success Team