General Resources
Access a broader collection of resources to support your use of GoSmarter. This section includes Frequently Asked Questions (FAQ), general reference materials, and other helpful documentation that falls outside specific tool instruction or technical implementation.
What you will find in this section
- Frequently asked questions — answers to the questions our support team hears most often, covering platform functionality, account management, data handling, and troubleshooting
- Glossary — definitions of key terms used in GoSmarter and in metals manufacturing more broadly, for team members who are newer to the sector
- Browser and device compatibility — information on supported browsers and operating systems
- Data handling and security — how GoSmarter stores and protects your data, including compliance with GDPR and relevant data protection regulations
- Release notes — a record of platform updates, new features, and resolved issues
- Templates and examples — downloadable templates for common tasks including data imports, compliance checklists, and reporting formats
Frequently asked questions
Can I import data from Excel or CSV? Yes. GoSmarter supports data import from spreadsheets for materials, orders, and stock records. The getting started guides cover the import process in detail.
How does GoSmarter handle my mill certificates? Mill certificates can be uploaded directly to the platform. GoSmarter’s AI extracts key data fields automatically — chemical composition, mechanical properties, heat numbers — so you do not have to key it in manually.
Is my data secure? GoSmarter is built on Microsoft Azure with enterprise-grade security controls. Your data is encrypted at rest and in transit, and we do not share it with third parties. See the data handling documentation for full details.
Can multiple people use GoSmarter at the same time? Yes. GoSmarter is a multi-user platform. You can invite as many team members as your plan allows and set role-based permissions to control what each user can see and do.
What happens if I need help? Our customer success team is available to help. You can reach us through the in-platform support channel or via the contact page. We typically respond within one working day.
Access a broader collection of resources to support your use of GoSmarter. This section includes Frequently Asked Questions (FAQ), general reference materials, and other helpful documentation that falls outside specific tool instruction or technical implementation.
What you will find in this section
- Frequently asked questions — answers to the questions our support team hears most often, covering platform functionality, account management, data handling, and troubleshooting
- Glossary — definitions of key terms used in GoSmarter and in metals manufacturing more broadly, for team members who are newer to the sector
- Browser and device compatibility — information on supported browsers and operating systems
- Data handling and security — how GoSmarter stores and protects your data, including compliance with GDPR and relevant data protection regulations
- Release notes — a record of platform updates, new features, and resolved issues
- Templates and examples — downloadable templates for common tasks including data imports, compliance checklists, and reporting formats
Frequently asked questions
Can I import data from Excel or CSV? Yes. GoSmarter supports data import from spreadsheets for materials, orders, and stock records. The getting started guides cover the import process in detail.
How does GoSmarter handle my mill certificates? Mill certificates can be uploaded directly to the platform. GoSmarter’s AI extracts key data fields automatically — chemical composition, mechanical properties, heat numbers — so you do not have to key it in manually.
Is my data secure? GoSmarter is built on Microsoft Azure with enterprise-grade security controls. Your data is encrypted at rest and in transit, and we do not share it with third parties. See the data handling documentation for full details.
Can multiple people use GoSmarter at the same time? Yes. GoSmarter is a multi-user platform. You can invite as many team members as your plan allows and set role-based permissions to control what each user can see and do.
What happens if I need help? Our customer success team is available to help. You can reach us through the in-platform support channel or via the contact page. We typically respond within one working day.